Parts We Carry
For the steel sectional doors typical of Hawthorn Woods' build era, we stock replacement panels in the common widths and rib patterns that match mid-1990s construction, along with the end hinges, center hinges, and roller brackets that mount to them. We also carry insulated panel sections for the polystyrene-core doors that became standard around this time, since a cracked panel on an insulated door needs a matching insulated replacement or you lose the R-value the rest of the door still has. What we don't stock is anything custom-milled or discontinued from a builder-grade line that stopped production years ago - if your door is an oddball width or a architectural grade panel, that part has to be special-ordered, and we'll tell you the lead time before we quote the job rather than after.
Can You Do This Yourself
Swapping a single bottom panel on a door with no torsion spring tension on that section is a job some owners handle themselves, provided the door is off its track or safely secured while you work. The trouble starts when the damaged panel is a middle section - then you're disconnecting the door from the spring system to pull it apart, and a wound torsion spring under load is not something to learn on. Given the household income levels here, we also see owners who'd rather pay for the job done right than spend a Saturday chasing a part number that turns out wrong for a 1996-era door. If you do want to try it yourself, measure the panel width and check the hinge spacing before you order anything - that single step avoids most of the returns we see.
How It Shows Up
Most calls start the same way: a dent or crack on the bottom or second panel, usually from a bumper tap or a dropped object, and the door still opens but binds slightly or rattles on that section. In the cold climate we work in here, a cracked panel seam also lets moisture into the foam core, and by late winter that section can look swollen or separated at the edge even if the original damage looked minor in fall. We travel from Lake Zurich, about 3 miles to reach Hawthorn Woods, so if the door is still operating and you've got a crack that isn't getting worse, there's no urgency to rush the call - but a section that's binding against the track should get looked at before it stresses the opener.


















